Privacy Policy

This Privacy Policy explains how Sensa Sleep ("we", "us", "our") collects, uses, and safeguards your personal information when you visit our website or purchase our products. It also describes your rights under the EU General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

• Contact details you provide (name, email, shipping address).
• Order information (products purchased, order totals in USD, transaction IDs).
• Communications you send to us (support messages, feedback).
• Technical data (IP address, browser type, device information, pages visited).
• Cookie and similar technology data (see our Cookie Policy).

2. How We Use Your Information

• To process, fulfill, and ship your orders.
• To provide customer support and respond to your inquiries.
• To send order and shipping updates.
• To improve our website, products, and customer experience.
• To send marketing communications where you have opted in (you can unsubscribe at any time).
• To comply with legal obligations and prevent fraud.

3. Legal Basis for Processing (GDPR)

We process your personal data on the basis of (a) performance of a contract when you place an order, (b) your consent for marketing and non-essential cookies, (c) our legitimate interests in operating and improving the site, and (d) compliance with legal obligations.

4. Sharing Your Information

We share personal data only with service providers that help us operate the store, including our fulfillment partner Supliful (which manufactures and ships our products), payment processors, email and analytics providers, and shipping carriers. We never sell your personal information.

5. International Transfers

Some of our service providers may be located outside the European Economic Area. Where this is the case, we rely on appropriate safeguards such as Standard Contractual Clauses.

6. Data Retention

We keep personal data only as long as necessary for the purposes above, or as required by applicable law (e.g. tax and accounting obligations).

7. Your Rights

• Access, correction, and deletion of your personal data.
• Restriction of and objection to processing.
• Data portability.
• Withdrawal of consent at any time (without affecting prior lawful processing).
• The right to lodge a complaint with a supervisory authority.

To exercise your rights, email us at office@sensasleep.com. California residents can also review our California Privacy Notice.

8. Security

We use reasonable technical and organizational measures to protect your information. No online service can be guaranteed 100% secure.

9. Children

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children.

10. Changes

We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision.

11. Contact

For privacy questions or requests, contact us at office@sensasleep.com.